GWBS employs a systems-based change management process using these “indicative steps”, that are varied to suit the client and context:

 

Creation of an Initiative Management Plan

  • Deliver agreed objectives and business outcomes
  • Assessor/stakeholder wide consultation and commitment
  • Plan clear steps for the initiative (with progressive approval)
  • Develop a common understanding of objectives
  • Individual/Organisational Initial Assessment
  • Review expertise and systems – needs analysis and report
  • Cover levels of management and governance: business/portfolio, program, project, and team
  • Establish the basis for benchmarking

 

Methodology & Procedures Development

  • Assess then develops organisation’s procedures, work instructions, and toolsets
  • Emphasis integration with business systems and existing uses, procedures, and process
  • Provide a robust, endurable system that is resilient to organisational re-structures and change of personnel
  • Provide a basis for planning and managing any project or operation in the organisation
  • Provide a detailed cross-reference and update to documentation in accordance with software and corporate systems to support operations and projects
  • Provide a Practitioner’s Guide Manual for all corporate business

 

Workshops

  • Workshops live/current/future projects, operations and systems
  • Use organisation’s processes and business systems
  • Designed to assist skills development in addition to knowledge
  • Provide direct feedback to management including an evaluation of results

 

Coaching

  • Develop competency: knowledge, skills and proactive attitude to new operations and project management
  • Reinforce application of business, operations and project processes and systems
  • Add an external perspective to issues resolution
  • Report on individual performance and professional development
  • Provide direct feedback to management including validation of results and ROI

 

Mentoring

  • Establish Business ‘Champions’
  • Help to underpin the initiative through constant reinforcement of new “culture”
  • Assist Senior Management in this key role
  • Encourage communication at a personal level and acts as a cultural model
  • Gauge continuous improvement and business outcomes

 

KPI & Health Check Development: Business and Management

  • Establish the basis for attaining higher levels of organisational maturity
  • Lock in the processes and systems
  • Drive measurable improvement for business and managers – integrated KPIs
  • Provide a Health Check regime (all operations and projects)
  • Promote ROI

 

Organisational Maturity and ROI Assessment

  • Assess “Evidence-Based” results and confirms ROI
  • Formally review and report on KPIs and maturity level for each Business Unit/Division
  • Forecast further development required and provides an annual Action Plan
  • Test integrated organisational processes and systems